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Step Beyond Products: How to Approach Solving Customer Problems Across Products
In a world where customers expect seamless solutions to their problems, there is no room for isolated approaches in product management. This workshop will practically show you how to bridge the gap between individual products and create a comprehensive prioritization system that takes the overall customer experience into account. You will learn to use solution management techniques to identify and address real customer problems and link them to the priorities of product managers within individual teams.
This workshop is designed for product managers who want to approach prioritization from a new and more comprehensive perspective, which can lead to higher customer satisfaction and better achievement of long-term strategic goals.
Ondřej Kožina
Ondřej is an experienced product manager with more than 17 years of experience in product management and innovation at international level. He specializes in improving customer experience. His greatest achievements include initiating and implementing the coverage of the Prague metro, acting as a business leader in the network sharing project between T-Mobile and O2 and leading the global product team at 2N Telekomunikace. Thanks to his expertise and extensive experience, Ondřej has achieved successful results in product management and innovation.